Your cart is empty
Empty notifications
Login Register

Support Center

Fiqra Academy Support

Welcome to the Fiqra Academy Support Center! We're here to help you make the most of your learning and teaching experience. Whether you're a student, instructor, or part of an educational institution, our support team is dedicated to providing you with the assistance you need.

Getting Started

Create an Account

  • Sign Up: Visit www.fiqra.academy/register to create your account.
  • Verify Email: Check your inbox for a verification email and follow the instructions to activate your account.
  • Profile Setup: Complete your profile to personalize your learning or teaching experience.

Navigating the Platform

  • Dashboard Overview: Access your courses, track progress, and manage your settings from your personalized dashboard.
  • Search and Browse: Use the search bar or browse categories to find courses that interest you.
  • Enroll and Learn: Click "Enroll" on your desired course and start learning at your own pace.

Frequently Asked Questions (FAQ)

General Questions

1. What is Fiqra Academy?
Fiqra Academy is an online learning management system offering a wide range of courses across various disciplines, designed for both students and instructors to enhance their skills and knowledge.

2. How do I enroll in a course?
Browse our course catalog, select the course you're interested in, and click the "Enroll" button. Follow the prompts to complete your enrollment.

3. Can I access courses on mobile devices?
Yes! Fiqra Academy is available on both iOS and Android devices. Download our app from the App Store or Google Play to learn on the go.

For Students

4. How do I track my progress in a course?
Your dashboard displays your enrolled courses and progress. You can view completed modules, upcoming lessons, and overall course completion status.

5. What should I do if I forget my password?
Click on the "Forgot Password" link on the login page, enter your registered email, and follow the instructions to reset your password.

For Instructors

6. How do I create and publish a course?
Navigate to the "Instructor Dashboard," click "Create New Course," and follow the step-by-step guide to upload your content, set pricing, and publish your course.

7. How do I manage my students and earnings?
Access the "Instructor Dashboard" to view enrolled students, track course performance, and manage your earnings through our integrated payment system.

Technical Support

8. I'm experiencing technical issues. What should I do?
First, try refreshing the page or restarting the app. If the problem persists, visit our Troubleshooting Guide or contact our support team for assistance.

9. How do I report a bug?
Please report any bugs by emailing us at [email protected] with a detailed description of the issue and any relevant screenshots.

Troubleshooting

Common Issues and Solutions

Issue 1: Unable to Log In

  • Solution: Ensure your email and password are correct. Reset your password if necessary. Check your internet connection.

Issue 2: Course Content Not Loading

  • Solution: Clear your browser cache or app cache. Try accessing the course on a different device or browser.

Issue 3: Payment Failed

  • Solution: Verify your payment details and ensure you have sufficient funds. Contact your bank if the issue persists.

Advanced Troubleshooting

If you're experiencing issues not covered in the common solutions, please follow these steps:

  1. Clear Cache and Cookies: Sometimes, old data can cause conflicts.
  2. Update the App/Browser: Ensure you're using the latest version of the Fiqra Academy app or your web browser.
  3. Disable Browser Extensions: Some extensions may interfere with the platform's functionality.
  4. Contact Support: If the issue remains unresolved, reach out to our support team with detailed information.

Contact Us

We're here to help! If you need further assistance, please don't hesitate to contact us through any of the following methods:

Email Support


Phone Support

  • Customer Service: +255 (753) 525-629
  • Technical Support: +255 (627) 525-625
  • Hours: Monday to Friday, 9 AM - 6 PM (EAT)


Social Media


Resources

Community Forum

Join our community forum to connect with other students and instructors, share insights, and get your questions answered. Visit fiqra.academy/forums

Feedback

We value your feedback! Let us know how we can improve your experience with Fiqra Academy.

Thank you for choosing Fiqra Academy. We're committed to supporting your educational journey every step of the way!

Your privacy matters

Cookies and similar technologies are used on our sites to personalize content and ads. You can find further details and change your personal settings below. By clicking OK, or by clicking any content on our sites, you agree to the use of these cookies and similar technologies.

GDPR

When you visit any of our websites, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and manage your preferences. Please note, that blocking some types of cookies may impact your experience of the site and the services we are able to offer.

  • These cookies are necessary for our website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms, or where they’re essential to providing you with a service you have requested. You cannot opt out of these cookies. You can set your browser to block or alert you about these cookies, but if you do, some parts of the site will not then work. These cookies do not store any personally identifiable information.
  • These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site, which helps us optimize your experience. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not be able to use your data in this way.
  • These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
  • These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Get Certified